General Conditions Chi Neng Institute Europe
General terms and conditions
Chi Neng Institute Europe Webstore
PO box 112
1000 AC Amsterdam
The Netherlands
T +31 (0)55 505 15 96 | www.chineng.eu
Article 1: Scope
1. These general terms and conditions (hereinafter: the general
conditions) govern all contracts,supplies and other services agreed between
the customer and Chi Neng Institute Europe
2. By placing an order, the customer agrees to be bound by the general
conditions.
3. Unless Chi Neng Institute Europe has indicated otherwise in writing to
the customer, the customer's own general terms and conditions shall not be
accepted.
Article 2: Entering into a contract
1. 'Chi Neng Institute Europe' shall confirm the customer's order by e-mail.
2. 'Chi Neng Institute Europe' is entitled to refuse, or impose special
conditions upon a supply, subject to giving reasons.
If 'Chi Neng Institute Europe' is unable to clearly establish the customer's
permanent or temporary address, an order cannot be accepted.
3. Order processes that for whatever reason have been technically or
otherwise disrupted before the payment instructions have been completed are
incomplete, even if the customer has received an order confirmation.
Such an order will in principle therefore not be delivered.
'Chi Neng Institute Europe' shall endeavour, however, to contact the
customer to complete the payment instructions so that delivery can be made.
Article 3: Prices and costs
1. The contract price is the current price at the moment when an order is
placed with the webstore.
The prices of articles are quoted inclusive of VAT.
2. 'Chi Neng Institute Europe' is not bound by the terms of its offer in the
event that there is any printing, typesetting or programming fault on its
website.
Article 4: Fulfilling orders
1. 'Chi Neng Institute Europe' shall act with the greatest possible care in
processing orders for articles.
2. Articles shall be delivered to the address given by the customer to 'Chi
Neng Institute Europe'.
3. 'Chi Neng Institute Europe' shall dispatch accepted orders as quickly as
possible in the order in which they are received.
As a rule, articles will be delivered within 7 days of receipt of an order.
4. This delivery term is approximate only and there is no right to
compensation if actual delivery takes longer.
Article 5: Right to return articles
1. Returning downloads is not possible.
2. The customer is entitled to return any article to Chi Neng Institute
Europe within ten (10) days of its delivery, without need to give any
reason. This right also extends to articles that have been reduced in price.
This has the effect of cancelling the purchase of that article and the
customer will be refunded the amount already paid to Chi Neng Institute
Europe for the said article. Please note that we will not refund the
shipping cost for the returned articles.
3. No refund will be made in respect of articles returned to Chi Neng
Institute Europe after the said ten-day period.
4. Articles being returned must be in the condition generally accepted for
normal use for approval of the articles, such as trying on articles in
conventional shops. If a customer wishes to exercise such right to return an
article, the article must be returned to Chi Neng Institute Europe together
with everything originally sent with it, in its original state and
packaging, in accordance with the clear and reasonable instructions given by
Chi Neng Institute Europe.
5. Chi Neng Institute Europ is entitled to refuse to accept a returned
article or to send it back to the customer if the article appears to have
been used, no longer carries the original labels, or reveals damage caused
by the customer, or if the customer does not comply with the instructions
for returning the article given by Chi Neng Institute Europe.
Article 6: Error in delivery
1. If 'Chi Neng Institute Europe' delivers an article different from the one
ordered, or if the article is damaged or defective, the customer must notify
'Chi Neng Institute Europe' of this as soon as possible by email.
'Chi Neng Institute Europe' shall make effort to deliver a correct version
as soon as possible.
Article 7: Complaints
1. Queries, comments or complaints relating to an order, payment or delivery
should be sent in writing to the following e-mail address:
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
2. The e-mail message must contain the customer's name, e-mail address
corresponding with that in 'Chi Neng Institute Europa' records, the order
number included in the order confirmation and the article number.
Article 9: Payment
1. The customer may pay either by creditcard or with Ideal.
2. All payments must be made in accordance with the instructions given on
the pages of the webstore.
Article 10: Privacy
1. In placing an order, the customer grants 'Chi Neng Institute Europe'the
right to use its personal details where necessary.
These details will be kept only insofar as necessary to achieve the goals
for which the details are obtained and processed by 'Chi Neng Institute
Europa',i.e. for performance of the contract, for marketing purposes and for
maintaining contact with the customer.
2. The personal details supplied by a customer will not be passed to any
third party for commercial purposes without the customer's express
consent.The customer is entitled to inspect and amend these details at any
time.
3. In accordance with the Dutch Personal Data Protection Act (Wet
bescherming persoonsgegevens),'Chi Neng Institute Europe' has notified the
Dutch Data Protection Authority (College Bescherming Persoonsgegevens)that
it registers personal data.
A customer should send any request to inspect its personal data in writing
to the following e-mail address: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Chi Neng Institute Europe Webstore
PO box 112
1000 AC Amsterdam
The Netherlands
T +31 (0)55 505 15 96 | www.chineng.eu
Article 1: Scope
1. These general terms and conditions (hereinafter: the general
conditions) govern all contracts,supplies and other services agreed between
the customer and Chi Neng Institute Europe
2. By placing an order, the customer agrees to be bound by the general
conditions.
3. Unless Chi Neng Institute Europe has indicated otherwise in writing to
the customer, the customer's own general terms and conditions shall not be
accepted.
Article 2: Entering into a contract
1. 'Chi Neng Institute Europe' shall confirm the customer's order by e-mail.
2. 'Chi Neng Institute Europe' is entitled to refuse, or impose special
conditions upon a supply, subject to giving reasons.
If 'Chi Neng Institute Europe' is unable to clearly establish the customer's
permanent or temporary address, an order cannot be accepted.
3. Order processes that for whatever reason have been technically or
otherwise disrupted before the payment instructions have been completed are
incomplete, even if the customer has received an order confirmation.
Such an order will in principle therefore not be delivered.
'Chi Neng Institute Europe' shall endeavour, however, to contact the
customer to complete the payment instructions so that delivery can be made.
Article 3: Prices and costs
1. The contract price is the current price at the moment when an order is
placed with the webstore.
The prices of articles are quoted inclusive of VAT.
2. 'Chi Neng Institute Europe' is not bound by the terms of its offer in the
event that there is any printing, typesetting or programming fault on its
website.
Article 4: Fulfilling orders
1. 'Chi Neng Institute Europe' shall act with the greatest possible care in
processing orders for articles.
2. Articles shall be delivered to the address given by the customer to 'Chi
Neng Institute Europe'.
3. 'Chi Neng Institute Europe' shall dispatch accepted orders as quickly as
possible in the order in which they are received.
As a rule, articles will be delivered within 7 days of receipt of an order.
4. This delivery term is approximate only and there is no right to
compensation if actual delivery takes longer.
Article 5: Right to return articles
1. Returning downloads is not possible.
2. The customer is entitled to return any article to Chi Neng Institute
Europe within ten (10) days of its delivery, without need to give any
reason. This right also extends to articles that have been reduced in price.
This has the effect of cancelling the purchase of that article and the
customer will be refunded the amount already paid to Chi Neng Institute
Europe for the said article. Please note that we will not refund the
shipping cost for the returned articles.
3. No refund will be made in respect of articles returned to Chi Neng
Institute Europe after the said ten-day period.
4. Articles being returned must be in the condition generally accepted for
normal use for approval of the articles, such as trying on articles in
conventional shops. If a customer wishes to exercise such right to return an
article, the article must be returned to Chi Neng Institute Europe together
with everything originally sent with it, in its original state and
packaging, in accordance with the clear and reasonable instructions given by
Chi Neng Institute Europe.
5. Chi Neng Institute Europ is entitled to refuse to accept a returned
article or to send it back to the customer if the article appears to have
been used, no longer carries the original labels, or reveals damage caused
by the customer, or if the customer does not comply with the instructions
for returning the article given by Chi Neng Institute Europe.
Article 6: Error in delivery
1. If 'Chi Neng Institute Europe' delivers an article different from the one
ordered, or if the article is damaged or defective, the customer must notify
'Chi Neng Institute Europe' of this as soon as possible by email.
'Chi Neng Institute Europe' shall make effort to deliver a correct version
as soon as possible.
Article 7: Complaints
1. Queries, comments or complaints relating to an order, payment or delivery
should be sent in writing to the following e-mail address:
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
2. The e-mail message must contain the customer's name, e-mail address
corresponding with that in 'Chi Neng Institute Europa' records, the order
number included in the order confirmation and the article number.
Article 9: Payment
1. The customer may pay either by creditcard or with Ideal.
2. All payments must be made in accordance with the instructions given on
the pages of the webstore.
Article 10: Privacy
1. In placing an order, the customer grants 'Chi Neng Institute Europe'the
right to use its personal details where necessary.
These details will be kept only insofar as necessary to achieve the goals
for which the details are obtained and processed by 'Chi Neng Institute
Europa',i.e. for performance of the contract, for marketing purposes and for
maintaining contact with the customer.
2. The personal details supplied by a customer will not be passed to any
third party for commercial purposes without the customer's express
consent.The customer is entitled to inspect and amend these details at any
time.
3. In accordance with the Dutch Personal Data Protection Act (Wet
bescherming persoonsgegevens),'Chi Neng Institute Europe' has notified the
Dutch Data Protection Authority (College Bescherming Persoonsgegevens)that
it registers personal data.
A customer should send any request to inspect its personal data in writing
to the following e-mail address: This e-mail address is being protected from spambots. You need JavaScript enabled to view it